StockX return and refund policy pretty rigorous, and the only possibility of receiving the possibility of a refund is when there’s an issue which is the fault of the company. StockX claims to be the’stock market for things’ and they’re not wrong. With an incredible collection of trading cards, sneakers as well as collectibles, skateboards and more, they are incomparable.
We’ve covered the Return Policy of StockX to make it easy for you in this easy-to-understand guide. StockX is the newest child on the block and will not go away and in the event that you encounter problems returning their products We will guide you how to complete it.
StockX is becoming more popular as the stock exchange of things. The site gives you the chance to buy items at low price. Knowing the policy on returns is vital to understand the protections offered to buyers.
What is the Return Policy of StockX?
StockX returns are made on a case-by case basis. If you have a problem with your purchase, you must to notify customer service within three days of receipt of the product.
To accomplish this:
- Make sure you send an email to the customer support team to let them know of the problem with a written note within the 3-day return period.
- Give a detailed explanation of any problems that you have with the product, such as undetected damage or evidence of counterfeiting.
- Include images of the problem along with one that proves you have the StockX verification tag is connected to the object.
- Include at minimum one clear photograph of QR code StockX verification tag. StockX confirmation tag.
Don’t eliminate the confirmation tag until you’re certain that you have the item. This will instantly cut lower your chances of making returning it.
In the majority of cases, StockX acts as a intermediary between buyers and sellers, however there is no assurance that you will receive an exchange, refund, or swap.
If your company gives you an exemption (usually when there’s an oversight on their end) you are required to send the item back to the country where the return label states. The label is linked to the original address for shipping. Failure to follow this procedure could cause additional shipping charges.
| STOCKX RETURN POLICY | |
|---|---|
| Return Period | 3 Days |
| Return Method | Online |
| Exchange Period | 3 Days |
| Exchange Method | Online |
| Refund Period | Within 14 days of purchase |
| Refund Method | Payment Method |
How strict is the StockX Return Policy?
This StockX Return policy believed to be extremely rigorous. There is a limited time frame to begin the process of the return. The product has to be in the same condition as when the item was delivered before it can be considered eligible to be returned.
StockX cannot accept returns when the fault lies at the feet of the consumer (i.e. buying an item that is the incorrect size). In the alternative, the client support team will direct the buyer to sell the item on the website in order to recover the loss.
Damaged items aren’t returned to the majority of instances. StockX may offer a coupon to purchase a new item, however this isn’t an assurance of resolution.
The only time you should anticipate the return process to take place is when there are clear errors made by the company or counterfeit products.
Can I return my StockX Products after 30 days?
It is not possible to return StockX products within 30 days. The return window is set 3 days following the date of receipt of your product.
It is possible to sell StockX products through the site after 30 days, however, you’ll need to alter the price in order to accommodate any wear and tear that occurred on the item in the period. If the item was in storage during that time, there should not have a huge price variation, if even.
Are there Return Exclusions?
Returns exceptions are granted on an individual basis. StockX cannot guarantee results. StockX to guarantee the results since every situation of shopping is unique.
Refunds can only be guaranteed if the request for an exception is approved or the request is approved, typically in the event of an error in their own part.
This covers any issues buyers might face regarding fraudulent sales or counterfeits. However, the buyer must cooperate with the investigation procedure.
Does StockX Offer Free Returns?
If StockX allows your return, then you are able to ship your item to StockX business for no cost as long as you ship it back from the country that is indicated by the returned label.
In the majority of instances, this won’t be an issue, however it’s something you should keep in mind if have to cross the border any time after you have received your purchase. For instance, if, for example, you had the item delivered to you during your holiday in the United States and then try to return it to Canada, there is a chance that you will incur additional shipping costs.
How Long Will StockX Refunds Last?
Since there isn’t a any specific policy for returning money, there’s no way to know for certain the time it will be granted, if one.
If you’re dealing with counterfeit items, then the refund won’t be made until you have completed your portion of the investigation.
Most of the time, refunds are expected to be made within seven days after acceptance of the returned item. You might be able to obtain a specific timeline for your specific situation through StockX’s StockX customer service department.
Do StockX Send Fakes?
As per Article 6 of StockX General Terms and Conditions, StockX will refund all costs and fees that the buyer has paid for counterfeit items, including shipping and handling charges.
StockX will launch an investigation and the buyer must cooperate with the investigation and the final disposition of the product.
This could include:
- Provide any required photos and documents
- Transferring the item to the authorities
- Disposing of the item (with evidence)
- Returning the item
If an investigation proves that there is evidence of a counterfeit product and the purchaser cooperates and cooperates, they can be assured by StockX to return the counterfeit back and pay any charges that were incurred.