Ssense Policies on Returns: Orders marked as final sale are not able to be returned. An Authorization to Return number has to request within fourteen days of the date of delivery. The item(s) should not be altered, worn, or cleaned and must be with original tags. Shoes must be delivered in an original packaging in original state, with no Post labels.
We cannot accept returns for underwear or swimming wear. Shipping costs aren’t refundable. Your balance is credited the credit card you used to purchase it within five days from the date of receipt of the product at SSENSE. SSENSE warehouse.
Returns must be approved by us prior to return. Contact us via telephone or email to submit an authorization request for return. The return authorization number should be clearly displayed on the outside of the box.
Also, all returns must be sent with a shipping service that provides the tracking number as well as insurance since we cannot be held accountable for lost or delayed packages. If a return is not made with an Authorization Number for Returns or that are not in compliance with the above requirements could be rejected according to the decision of SSENSE.
UNITED STATES RETURNS
Returns to within the U.S. should be shipped through by the United States Postal Service (USPS). Returns that are shipped using other methods other than USPS will be charged brokerage fees that can be deducted from your refund depending on the decision of SSENSE.
Returns of all items must be marked as “Return of Canadian merchandise” on the declaration of customs and returned items that don’t include this information in their declaration might not be delivered successfully to our warehouse and could be subject to additional charges.
Return Policy for SSENSE
Ssense’s return policy stipulates clients have 30 days to return their products.
SSENSE offers a standard 30 days return period for the majority of its merchandise. There are different procedures for returning for different SSENSE products, so you must read the products that are part of the return policy to understand SSENSE’s return policy.
SSENSE retains the option to refuse any product on the basis of quality therefore, before you send the item back ensure the following:
- You have to make an exchange within 30 days from the date of delivery.
- The item must be in pristine condition, unworn, undamaged, and unwashed and in good condition.
- The items you want to return should have tags attached to them.
How do you get started with getting started with your SSENSE returns?
Returns with SSENSE allows you to return your products via mail. For the return process to begin you must first sign into the SSENSE account and then submit the request for an Authorization to Return (RA). The following is the method to return.
Return the goods by mail
If you want to return your items via mail, follow the steps below:
- First, sign in to your SSENSE account firstly sign in to your SSENSE account.
- Visit the My Account section and then go to the Order History tab.
- Click the Return item icon next to the product that you wish to return.
- You will get the return label sent to the e-mail address that was associated with the purchase.
- Make the label for return according to directed.
- The return label should be attached on the item you want to return.
If you are a foreign customer shipping costs will be covered by the customer and returns must be made via local postal service to the address of the company. Follow the step-by-step instructions
- Log in to your SSENSE account and log in to view your ‘order history.’
- Additionally, you can you can request a return authorization through contact customer service.
- SSENSE will email you additional instructions for returning along with an RRA number. It will be sent to your email address registered with SSENSE.
- These guidelines will assist you with completing your return request and coordinate with the post-service in order to send your return.
If you’re a guest user, you must create an SSENSE account first. Then, the the process to request a return is exactly as described earlier.
SSENSE Exchange Policy
SSENSE cannot provide direct exchanges in the sense of. However, you can return the product you have purchased for a full reimbursement and then purchase an alternative.
All items returned must be identified as “Return of Canadian merchandise” in the customs declaration Returns that do not contain this statement in their declaration to customs might not be delivered successfully to our warehouse, and could result in additional costs. details, visit Ssense
SSENSE has a very flexible return policy that lets customers return their products in the event of a size issue.
If SSENSE thinks it is observing that the policy on returns being violated the policy will be automatically identified in the system. If the company detects any an abuse in its policy on returns it could take steps to stop an account or end future orders.