JCPenney Return Policy with Refund and Exchange, 2023

Hey users, any one of you bought anything from JCPenney online or offline store? If yes, then you also know how to return the purchased item to JCPenney. JCPenney Return and Refund Policies If you are not known about JCPenney return or replacement policy rules and JCPenney refund rules, do not worry.

We give all genuine and true information about JCPenney Return Policy in this post. We give you information which helps you to easily return your product to JCPenney online store.

JCPenny store assures you have not received any defective or faulty product. But if for any reasons you receive a faulty product, then this post help you very much in returning your item to JCPenney.

We give all information about rules, regulation, details and how to return or replace purchased item to JCPenney online or offline store. For the official website, click on If you want to know about JCPenney Return Policy, read bellowed information.

JCPenney Return Policy

You bought any items by visiting nearest JCPenney store or from JCPenney online store, then for returning that item which you bought from JCPenney, original receipt of that product requires compulsory. You want to pack that product in manufacturer’s original packaging for return.

JCPenney Return Policy

Each product of the store has its own rules for return. There are two ways to return your item, by the first way, return your item to the nearest JCPenney store from you. And my second way, return your item on the official website of Now, let me tell you some products return policy rules.

JCPenney Return Policy Rules

Every item of JCPenney has different rules for return. This mentioned below.

  • Electronics/Fitness Equipments → Electronics/fitness equipment get time available for return is 48 hours of delivery. The company encourages you to inspect your item and report about any damages and defective parts within 48 hours of delivery. 15% restocking fee and $85 pick up fee cut from your refund. Help for these products, the customer should call at 1-800-322-1189.
  • Furniture/Mattresses products → Rules for Furniture/Mattresses are same as Electronics products. Help for this product’s customer should call at 1-800-442-7902.
  • Windows blinds → contracts have 3 business days time limit to cancel the contract and receive a refund. After installation, contract not to be canceled. If you want to receive a refund in case of custom blinds, shades and draperies, you must be canceling your order in 24 hours. Help for this product, the customer should call at 877-509-4636.
  • Salon items → Salon items have 60 days time limit for return from purchase date.
  • Optical → customer made eyewear and unopened contact lenses have a time limit of 24 hours for return and full refund. These products are eligible for exchanges within 60 days from purchase date. Opened contact lenses and eye exams are not returnable.
  • Portrait → photos have 60 days time limit from the purchase date for return. The original sales receipt must be required. Digital images are eligible for return.
  • Watches and jewelry → watches/Fine jewelry must be returned in 60 days time limit. Watches must be returned in its original company packaging with all accessories. Fitness trackers have 10 days time limit for return.
  • Below-mentioned products are not returnable or exchangeable.
    (Body jewelry including belly rings and eyebrow rings, monogrammed items, altered items, perishable foods, eye exams)

Major appliances (washers, refrigerators, dryers, microwaves, air conditioners have the same rules as electronics and furniture products. special occasion dresses must be returned in original packaging of the manufacturers. JCPenney is not responsible for delivery and picks up doing by any non-JCPenney agents.

In every case, you must be required original sales receipt for returning that product which you had bought. If you have not receipted, a valid photo ID is used for your identification. Help for home services contracts, customers shall call at 844-888-5271.

If a purchase made in states of CT and MA, customers have 90 days time limit on every product to receive a refund on the sales tax. After 90 days, the customer only eligible for a refund of the item’s price and not for the sales tax. JCPenney online or offline store offer you the lowest price guarantee.

Note that, JCPenney reserved rights to decline return or decline refund in certain cases.

How to Return Purchased Item from JCPenney

JCPenny assures that its customer does not receive any damaged product. But in case of customer received any damaged or defective item, there are two ways of returning that item which was bought from JCPenney online or offline store.

By using these ways, customers easily return their products to JCPenney. These two ways are mention below.

1️ Returning purchased an item by visiting nearest JCPenney store

  1. First, you need to find the nearest JCPenney store.
  2. Then, you want to go to customer help desk and meet that employee who handles customer problems.
  3. Then, you want to give an explanation about why you return that product.
  4. The original sales receipt must be required for return product at JCPenney store and product must be covered with its original packaging.
  5. After completing the upper mentioned steps, the refund process will start.

2️ Returning purchased the item by mail or Offline

  1. Open the official website of JCPenney at
  2. After that, if you are new then sign up otherwise sign in to your JCPenney account.
  3. Then click on my order list and select that item which you want to return.
  4. provide, returning reason for that item.
  5. Fill up requires information like your name, order number, billing address, payment information.
  6. After completing this steps, pack that item with its original packaging and courier it.

You will receive a refund in the same way which you prefer to purchase that product.

Advice for you

When you shop any product from JCPenney and you return that item for some reasons, with attention, clear your personal information from that item or from the item’s package. JCPenney store does not take any responsibility for this reason and does not responsible for any misuses of your information.

Remind that JCPenney does not store your information. And JCPenney will have no responsibility for delivery by agents whose are not related to JCPenney. So return your item only with the company’s agent. If you return your item at the nearest JCPenney store, you will get a quick refund.


Here in this post, JCPenney Return Policy we give all information about JCPenney online or offline store which was asked by customers. Above given all information and details are accurate and genuine which helps you while returning your product. JCPenney Return Policy If you want further information.

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