How to Return Policy ASOS Step-by-Step Process Guidelines

In this post, our team gives you knowledge about, how to return your purchased product from ASOS. Whatever store never wants to give faulty and defective products to their customers because it will lay down their reputation, and they never let this happened.

but in case because of any mistake of them, you had got faulty product then they offer you make return that item back to store and get your refund. If you realize your ordered product is not useful to you, it can be also able for return according to time period decided by store.

Any one of you bought any item from ASOS online store, and you face any problem either with that item or with company services. And you feel that you are not happy or not fully satisfied than, this post “ASOS Return policy guidelines” direct or guide you for how to return purchased item to ASOS online store.

Asos Return Policy

By using steps, which are mentioned in this post for return any item to ASOS, you are easily return your purchased item to this store. Here in this post, we give you information in brief about ASOS return or exchange policy and ASOS refund policy.

Whenever you want to return your item and for knowing that item is applicable or not applicable for return, Read rules and regulations of ASOS in this post. All information given in this post by us about this store is true, genuine and trustful.

If you regularly buy items which are available on ASOS, then you want to read this post carefully, because if at that day, when any problem occurs in your item, and you want to know about ASOS return policy, at that time this post helps you very much.

ASOS Return Policy

ASOS offer best services to its customer. Quality of product and customer satisfaction is main priority ASOS. You can easily return your purchased item and get your money back because of ASOS money-back guarantee policy. Customers can easily return their products back to ASOS without facing any difficulties with the help of information shown bellowed about ASOS return policy.

ASOS always tried its best for customer satisfaction Therefore; they offer customers to make return because of any reasons and get them money back.  In this post, we have provided information about how many days you will get to make return and get refund.

We can understand all issues that happening while customers return their products, so for this purpose we write this post which gives you answer of your questions and help you. Every online or offline store have them own polices for return & exchange. So ASOS store also have its own rules for return which are might be different from other stores.

If you want to return your item to get back store, for return you must require knowledge about return rules of this store. For knowing what is time available to make a return, Read below-mentioned ASOS return policy rules. These rules are strictly applicable on your item, when you want to return it back to store. And your item is only acceptable if it follows the below-mentioned rules.

ASOS Return Policy Rules

  • ASOS allows you 28 days to send your item back to them for makes return.
  • ASOS cannot provide exchange service on which items purchased outside the UK.
  • So you would not able to make exchange. Store gives you full refund in same way you use initially to make payment, then you can be able to place your new order.
  • This store provides free returns to US, so you can return your item within 28 days without inform them. They will identify your order number from parcel and gives you refund.
  • Must not remove those items wrapping or seal whose marked with a+ next to their name because they are not able for return if seal or wrap is broken due to hygiene reasons.
  • Underwear, jewelry, cosmetics, swimwear are those items whose marked with a+ and they must be required in original condition for return.
  • If you got faulty or defective product from ASOS, then you will get delivery cost of that item with your refund.
  • You have 30 minutes time for cancelling your gift voucher order after placing it.
  • Your return take up to 10-21 days to reach to store’s warehouse.
  • After this you receive mail by ASOS and you can get your refund within 5-10 business days.

Because of any reasons you will not get your refund in time then contact customer care authority of ASOS by visiting its official website. ASOS reserves the right to decline your return if they got your parcel after 28 days of purchasing it, or they suspect fraud activity them.

How to return your item to ASOS

ASOS understand problems of customers whose wants to return their product to them, so for this, they provide easy steps. Here we explain two easiest steps or methods in a way that easily understand by customers, which helps them in returning their items.

Make your return delivery only with ASOS trustable carrier service, if you’re done your delivery with other service, ASOS do not reliable for it.

1:- Returning Purchased Item by Visiting the nearest UPS Location

  • Find the UPS location, which is nearest to you.
  • US customers have 47,000 locations of UPS ground in their country.
  • Print your return label from the carrier website and drop your parcel at any of 47,000 locations of UPS.
  • When your item reaches to the store’s warehouse, you get email and after that you will receive your refund in 5-10 business days.

   2:- Returning the purchased item by USPS

  • Arrange collection of your parcel or go any 35,000 location of your USPS.
  • Once your parcel pickup by carrier, you will get a link to track your location.
  • You will get refunds in 5-10 days after when parcel reaches to store warehouse.

Advice for you

Carefully pack your parcel because it’s your responsibility until it reaches the store’s warehouse. Make your return after think about it because if you return any product by mistake then for occupy that item back, you will be charged for delivery cost.

When you shop any product from Asos and you return that item for any reasons, please carefully clear your personal information from that item or from the item’s package.


We know all problems whose faces by buyers while returning them products to their store. So we give all genuine and true information that helps you to return product at ASOS store.

You bought a product from any other online store and have an issue related to return that product, then visit our website and read that company’s return policy, which may helps you.

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